COVID-19 Updates August 5, 2020 16:08
Dear Valued Customers,
Due to the current COVID-19 Crisis and responding to the Victorian Government directive, we have temporarily closed all our Victorian stores.
Our Queensland stores will still be open for business with new extended trading hours. Alternately, customers are welcome to explore our website where new and exciting products can be discovered online everyday.
To better serve our Queensland customers, our stores are now operating with new extended opening hours.
Customers with Lay-bys in Victorian stores can continue making direct deposit payments if they wish.
Maximum Lay-by periods will be extended by 6 weeks if required due to the shutdown.
If you would like to make direct deposit payments but you do not have the deposit details, please submit an enquiry on the website.
On completion of your layby payments, the item can be made available by contactless delivery only by special arrangement.
REPAIRS & SPECIAL ORDERS:
Victorian stores will be unable to accept new repair/service requests whilst stores are closed.
Existing Victorian repair/service or special orders where payments are finalised can be made available by contactless delivery only by special arrangement.
WEB ORDER DELIVERY:
Please be aware that delivery times may be longer than usual due to COVID-19.
The above will be in place for prescribed period of the shutdown or until stores are cleared to reopen.
For any questions regarding the above, please submit an enquiry on the website but in the meantime we thank you and appreciate your patience and understanding during this time.
If you have any enquiries, please feel free to contact us online or for Queensland customers by phone and we will attend to your enquiry as quickly and effectively as possible.
The Salera family wishes our Customers and their families, our Staff and their families to stay safe and healthy during this extraordinary time.
We are certain the world will recover from this soon, and with hope and a positive outlook we will see our community safe and healthy again.
Fine Jewellers and Agents of Premium Watches.